We are looking for an exceptionally energetic and client situated Junior Customer Support proficient to join our dynamic group at AppTweak.
In this job, you will be liable for giving extraordinary specialized help and client service to our esteemed SaaS clients. Your essential center will be to guarantee consumer loyalty, resolve requests, and investigate issues to convey a consistent involvement in our items and administrations. Moreover, you will assume a critical part in adding to handle improvement drives inside the help association, utilizing your experience to assist us with consistently developing and upgrade our client care tasks.
Post Name:- AppTweak Jobs For Customer Support
|Post Name||Customer Support|
|Job Location||Bangalore India|
|Salary||5 LPA (Expected)|
AppTweak Required Key Skills
- Act as the primary resource for clients looking for specialized help or backing by means of our talk framework (Radio), as well as through email.
- Address client inquiries, investigate specialized issues, and give ideal goals to guarantee elevated degrees of consumer loyalty.
- Team up with cross-practical groups, including item improvement and designing, to heighten and determine complex client issues successfully.
- Give item direction to clients to upgrade their comprehension and compelling utilization of our SaaS arrangements.
- Proactively distinguish and report item issues or improvement open doors to the fitting inner groups.
- Examine and determine charging related requests, guaranteeing precise charging, and keeping an elevated degree of straightforwardness in every monetary matter.
- Coordinate with the money group to correct any charging errors or discount demands depending on the situation.
- Add to making and keeping up with help documentation, information base articles, and FAQs to work with self improvement for clients.
- Play a functioning job in giving direction and ideas to handle improvement inside the help association in light of your active involvement with the job.
- Take part in meetings to generate new ideas and team up with colleagues to streamline support processes and convey an excellent client service insight.
- Four year certification in a pertinent field (e.g., Business, Showcasing, Correspondences, or a connected discipline)
- 1 year of demonstrated work insight as a Help Specialist, Client service Delegate, or comparative job in a SaaS climate .
- Solid specialized discernment and experience with SaaS items and applications.
- Superb critical thinking abilities with the capacity to really investigate and analyze specialized issues.
- Exceptional relational abilities, both composed and verbal, with the capacity to pass specialized ideas on to non-specialized clients.
- Sympathetic and patient demeanor with a client driven way to deal with help.
- Capacity to focus on and deal with various client requests at the same time while sticking to SLAs.
- Meticulous and profoundly coordinated to keep up with exact help records and documentation.
What’s AppTweak ?
AppTweak is the trusted application store obtaining accomplice for versatile pioneers around the world; we give creative arrangements that help applications and games enhance their application store presence and increment downloads. For 10+ years, organizations including Uber, Adobe, and Zynga have confided in our novel measurements, significant experiences, and skill to go with informed choices and make long haul progress in the cutthroat portable market. Driven by information science and a human-focused approach, AppTweak is perceived for its creative elements and quick development.
We have been granted “ASO Instrument of the Year” and “Application Information Foundation of the Year” by the Application Development Grants, and have been multiple times perceived as one of the quickest developing innovation organizations by Deloitte Belgium.
Today we are a group of +100 individuals situated in 8 workplaces all over the planet (Brussels, San Francisco, Bengaluru, Tokyo, Seoul, London, Montreal and Beijing) supporting in excess of +2,000 clients around the world.